For Driving Schools

Refund & Cancellation Policy

Last Updated: June 2026

This Refund & Cancellation Policy explains how subscription cancellations and refunds work for driving schools and independent instructors ("you," "your school") that subscribe to the K53 Sharp Dashboard (the "Dashboard" or "Service") provided by Crafted Bits ("we," "our," or "us").

This policy forms part of, and should be read together with, our Business Terms of Service and Business Privacy Policy. By subscribing to the Dashboard, you agree to the terms set out below.

1. Scope of This Policy

1.1 What This Policy Covers

This policy applies only to the subscription fees your school pays to Crafted Bits for access to the K53 Sharp Dashboard, on any of our Starter, Standard, or Premium plans, billed monthly or annually.

1.2 What This Policy Does Not Cover

This policy does not cover payments made between your school and your students for driving lessons or packages. Crafted Bits does not take a commission on lesson payments, and any refund of a lesson payment is a matter between you and your student, subject to your own school's refund arrangements. See Section 7 for more detail.

2. Billing & Renewal

  • Subscriptions are billed in advance on a recurring basis, either monthly or annually, depending on the billing cycle you choose.
  • Annual billing is offered at a discount equivalent to two months free compared to paying monthly.
  • Your subscription renews automatically at the end of each billing cycle until you cancel it.
  • We process subscription payments through a third-party payment provider. The provider's per-transaction processing fees are charged to us at the time of payment and are not part of your subscription fee.

3. Cancelling Your Subscription

3.1 How to Cancel

You may cancel your subscription at any time, with no cancellation penalty, by either:

3.2 When Cancellation Takes Effect

Cancellation stops your subscription from renewing. It takes effect at the end of your current paid billing period - it does not end your subscription immediately. You will not be charged again once you have cancelled, unless you choose to resubscribe.

3.3 Access After Cancellation

Your school keeps full access to the Dashboard and your plan's features until the end of the billing period you have already paid for. After that date, your access ends, your in-app listing (where applicable) is removed, and your subscription becomes inactive.

4. Refunds

4.1 Monthly Plans

Monthly subscriptions are non-refundable. When you cancel a monthly plan, your school retains access for the remainder of the month you have paid for, and no refund is issued for the unused portion of that month. You simply will not be billed for the following month.

4.2 Annual Plans

If you cancel an annual subscription before the end of its 12-month term, you may request a pro-rata refund of the unused full months remaining in your term, calculated as follows:

  • The refund is based on the amount you actually paid for the annual term (including the annual discount), divided across 12 months.
  • Only complete calendar months remaining after the date of cancellation are refundable. The current month in which you cancel, and any month already used, are not refundable.
  • Non-recoverable payment processing fees charged by our payment provider on the original transaction are deducted from the refund.

For example, if you cancel an annual plan after using 4 months, you may request a refund for up to the 8 unused full months, less applicable processing fees.

4.3 Refunds We Always Honour

Regardless of your plan, you are entitled to a full or partial refund where:

  • You were charged in error, charged the wrong amount, or charged more than once for the same billing period (a duplicate charge);
  • You were billed after validly cancelling your subscription; or
  • The Service was materially unavailable for an extended, continuous period due to a fault on our side, as described in Section 9.

4.4 Non-Refundable Amounts

Except where required by law, the following are not refundable:

  • Fees for the current or any already-used billing period on a monthly plan;
  • The current and used months of an annual plan;
  • Payment processing fees charged by our payment provider; and
  • Amounts relating to lesson payments between your school and your students (see Section 7).

5. Changing Plans & Proration

You can upgrade or downgrade your plan at any time from your Dashboard. When you change plans, we automatically prorate your billing so that you only pay the difference for the remainder of your current billing cycle:

  • Upgrades take effect immediately, and you are charged the prorated difference for the rest of the current cycle.
  • Downgrades take effect at the start of your next billing cycle, so your school keeps its current features until then.

Proration credits are applied to your account against future billing rather than refunded as cash.

6. Failed Payments & Suspension

If a recurring payment fails, we may retry the charge and notify you. If payment remains outstanding, we may suspend or downgrade your access to the Dashboard until the amount due is settled. Periods of suspension caused by non-payment are not eligible for any refund or credit.

7. Lesson Payments & Payouts

Payments made by students for driving lessons or packages are separate from your subscription. These payments are processed by our payment provider and settled directly to your registered South African bank account. Crafted Bits does not take a commission on these payments and does not hold these funds.

Any refund of a lesson payment to a student is governed by your own school's refund arrangements with that student, and is not covered by this policy. Where a lesson-payment refund or chargeback is required, it is processed through our payment provider and subject to that provider's terms.

8. How to Request a Refund

To request a refund under this policy, contact us with:

  • The email address and school name associated with your account;
  • The plan and billing cycle in question; and
  • The reason for your refund request, including any relevant transaction reference.

You can reach us by email at hello@k53sharp.co.za. We aim to acknowledge refund requests within 2 working days.

9. Service Interruptions

We work to keep the Dashboard available and reliable, but we do not guarantee uninterrupted access. Short interruptions, scheduled maintenance, and issues caused by third-party providers or factors outside our reasonable control do not, on their own, entitle you to a refund. Where the Service is materially unavailable for an extended, continuous period due to a fault on our side, you may contact us to request a fair credit or partial refund for the affected period.

10. Refund Method & Timing

Approved refunds are made in South African Rand to the original payment method or bank account used for the subscription. Once approved, refunds are typically processed within 5 to 10 working days, though the time for funds to reflect depends on your bank and payment provider.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by updating the "Last Updated" date above and, where appropriate, by notice in the Dashboard. The version in force at the time of your payment applies to that payment.

12. Governing Law

This policy is governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from it are subject to the exclusive jurisdiction of the courts of South Africa.

13. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us: